Susan Robb , BACP

Susan Robb is a warm, person-centred counsellor who creates a supportive space for people to explore their thoughts and emotions at their own pace. She emphasises the therapeutic relationship as the foundation for change, offering non-judgmental listening and tailored interventions that respect each individual’s journey. Drawing on a range of therapeutic modalities, Susan adapts sessions to meet the unique needs and preferences of each client so they can work through challenges in a way that feels right for them.

Susan’s experience spans work in schools, charities, and private practice, giving her a broad perspective on the issues people face across different stages of life. She understands that reaching out for counselling is a courageous step and aims to foster trust and understanding from the very first meeting. Susan is a member of the BACP - the British Association for Counselling and Psychotherapy - which signals her commitment to professional standards in counselling practice.

Every session is shaped around the client, with Susan offering attentive support as people navigate grief, relationship difficulties, stress, or other life changes. She welcomes inquiries from those wanting to learn more or to arrange a session and is ready to discuss how she can help.

Person-Centred and Practical Approaches for Online Support

Susan works from a person-centred foundation, focusing on empathetic listening and creating an accepting therapeutic relationship so clients feel heard and respected. This approach helps with emotional processing, building self-awareness, and navigating life transitions by centring the client’s own pace and priorities.

She also applies trauma-informed principles to recognise how past harm can affect current thoughts, feelings, and relationships. This perspective emphasises safety, pacing, and sensitivity when exploring difficult material and is helpful for people managing trauma, abuse, or intense emotional reactions.

Alongside these foundations, Susan uses practical, skills-based techniques drawn from evidence-based methods to support coping with stress, anxiety, low mood, and day-to-day challenges. These tools can include simple strategies for emotional regulation, problem solving, and improving communication in relationships.

Finding the right mix of approaches is a collaborative process. Susan will work with each person to identify goals, try different methods, and adjust the plan based on what feels most effective and comfortable. Online therapy with Susan is offered via video calls, phone sessions, live chat, or text-based messaging, providing flexibility for scheduling and access regardless of location within the therapist’s service area.