Hayley Edwards , BACP

Hayley Edwards is a systemically trained counsellor who focuses on the relationships and patterns that shape people’s lives. Systemic therapy highlights how individuals exist within networks of family, partners and communities rather than in isolation, and Hayley uses this relational lens to explore communication, recurring dynamics and the changes clients want to make.

Her primary approach is person-centred therapy, a client-led method that prioritises empathetic listening and supporting clients to discover their own resources and direction. She also draws on additional therapeutic techniques when they are likely to help a client achieve their goals.

Hayley’s professional training and lived experience inform a non-judgemental and sensitive way of working, enabling her to sit with issues that may feel difficult, painful or embarrassing to discuss. She has experience supporting people through depression, anxiety and bereavement, and she regularly undertakes further training to broaden and deepen her practice.

Her credential includes BACP, which stands for the British Association for Counselling and Psychotherapy. Hayley is passionate about making one-to-one counselling available and believes that people have the capacity and resources to create meaningful change with the right support and guidance.

Relational and Person-Centred Approaches for Online Therapy

Hayley primarily works with systemic - or relational - therapy, which examines how patterns between people, family roles and communication styles influence current difficulties. This approach is useful for relationship concerns, family conflicts and situations where interactions with others are central to the problem. She also uses person-centred therapy, a client-led approach that emphasises empathic listening and supports people to access their own strengths and insights; this can help with depression, anxiety, bereavement and self-esteem issues.

Choosing the right therapeutic approach is part of the process, and Hayley treats that choice as collaborative. She will work with each person to explore their needs, goals and preferences and adapt methods as therapy progresses to find what fits best for them.

Online therapy offers practical benefits for busy lives - sessions can take place by video call, phone, live chat or text-based messaging, giving flexibility in scheduling and format. For many people this means easier access to ongoing support, the ability to continue work through life changes, and the chance to engage with licensed professionals and therapists in ways that suit their daily routines.