Florbela Santos , BACP

Florbela Santos is a UK-licensed therapist with 13 years of professional experience supporting people facing stress, anxiety, relationship difficulties, family conflicts and histories of trauma and abuse. She approaches each person with respect, sensitivity and compassion, and she adapts conversations and treatment planning to reflect the individual circumstances and goals of the person seeking help.

Florbela emphasises a tailored approach rather than a one-size-fits-all model, shaping therapy to meet each client’s specific needs. She notes that family conflicts are within her remit though she does not provide couples therapy. Taking the first step into therapy can require courage, and Florbela acknowledges and affirms that decision as an important part of the healing process.

She holds the BACP credential - membership with the British Association for Counselling and Psychotherapy - which reflects alignment with established professional standards in the UK. Florbela aims to create a collaborative environment where practical strategies and thoughtful reflection work together to address stress, anxiety and the impact of trauma and abuse.

Therapeutic Approaches and Online Support

Florbela often draws on client-centered therapy, which focuses on creating an empathetic and nonjudgmental space where the client’s own goals and insights guide the work. This approach is helpful for people seeking understanding, self-exploration and support in making meaningful changes. Mindfulness therapy is used to build present-moment awareness and practical coping strategies that can reduce reactivity to stress and improve emotional regulation, useful for anxiety and stress-related concerns. Psychodynamic therapy explores patterns rooted in past experiences and relationships to uncover how they influence current feelings and behaviour, which can be valuable for people working through trauma, attachment or long-standing difficulties.

Finding the right combination of approaches is part of the therapeutic process, and Florbela collaborates with each person to determine which methods best fit their needs, goals and preferences. She adapts the plan as therapy progresses to ensure the work remains relevant and effective.

Online therapy with Florbela is offered via video calls, phone sessions, live chat or text-based messaging, providing flexibility for different schedules and communication styles. These options make it easier to access consistent care from wherever a person is located and to choose the format that feels most comfortable for their situation.