Fiona Connell , NCPS

Asking for help can feel like the hardest step, and Fiona Connell recognises that reaching out may have taken time and courage. She aims to accompany people gently through the early stages of change, offering steady support when the idea of therapy feels overwhelming.

After many years working with a mental health charity, she moved into private practice where she continues to support adults facing a wide range of difficulties. She works as a Pluralistic Counsellor, an approach that acknowledges there is no single right method and that different techniques may suit different people at different times. She also holds NCPS, a professional counselling credential that indicates formal training and commitment to professional standards.

Fiona seeks to create a non-judgemental, safe space in which clients can explore their lives, relationships and the changes they want to make. She brings warmth, kindness and integrity to the therapeutic relationship, and aims to build a trusting, honest partnership with each person she works with. personal nature of sessions is a central part of that partnership and will only be breached where there is a serious risk of harm to yourself or others.

Her person-centred orientation means sessions are organised around each client’s needs rather than a pre-existing plan. She uses regular check-ins to ensure work stays relevant and collaboratively plans a way forward that reflects the client’s goals and preferences.

Person-Centred and Pluralistic Care for Online Support

Fiona commonly works with person-centred and pluralistic approaches. The person-centred approach focuses on creating a compassionate, non-judgemental space where the client’s own goals and values guide the work - it is useful for exploring self-esteem, grief, anxiety and life transitions. The pluralistic approach combines techniques from different methods and tailors them to the individual, helping when people need flexibility or when a single approach does not fit their situation.

Finding the right therapeutic approach is part of the process, and Fiona treats this as a collaborative endeavour. She will work with each person to identify which methods feel most helpful, adjusting the plan over time to reflect changing needs, goals and preferences. This shared decision-making helps ensure sessions remain relevant and practical.

Online therapy offers practical benefits for accessing that collaborative work. Video calls and phone sessions provide real-time conversations much like face-to-face meetings, while live chat and text-based messaging can offer more flexible, shorter-touch options for people with busy schedules. These formats increase accessibility and make it easier to maintain continuity of care with licensed professionals and therapists regardless of location.