Mandy Cross , BACP

Mandy Cross is a counsellor with an integrative style who blends Person-centred therapy, Gestalt techniques, and Cognitive Behavioural Therapy (CBT) to meet each client’s needs. With 11 years of practice and ongoing continuing professional development, she adapts her work to address a wide range of concerns, tailoring conversations and treatment plans to the individual rather than relying on labels.

She has substantial experience supporting people with depression, anxiety including obsessive-compulsive concerns, relationship difficulties, low self-esteem and confidence challenges, parenting and career issues, ADHD, and suicidal thinking. Mandy has also worked with many clients who have experienced physical trauma or emotional abuse, bringing sensitivity and a collaborative stance to difficult material.

Mandy’s manner is warm and interactive, grounded in respect, sensitivity, and compassion. She holds the BACP credential - the British Association for Counselling and Psychotherapy - and continues to refine her skills through professional development. She recognises that seeking change takes courage and aims to support and empower clients as they take steps toward a more fulfilling life.

How Mandy’s approaches translate to online therapy

Mandy draws on Client-Centred Therapy to create a supportive, non-judgemental space where clients are encouraged to explore their own goals and values. This approach emphasises empathy and collaboration and can help with issues such as low self-esteem, relationship concerns, and life transitions.

She also uses Cognitive Behavioural Therapy (CBT), which focuses on identifying unhelpful thoughts and behaviours and developing practical strategies to manage symptoms like anxiety, depression, and stress. CBT typically involves structured techniques and skill-building tailored to the client’s situation.

Mindfulness Therapy is another component of her work, offering simple practices to increase present-moment awareness and reduce reactivity, which can support emotional regulation and coping with difficult feelings.

Finding the right approach is part of the therapeutic process. Mandy works collaboratively with each person to identify which methods fit their needs, goals, and preferences, and adjusts the plan as therapy progresses.

Online sessions are offered via video calls, phone, live chat, or text-based messaging, providing flexible options to suit different schedules and comfort levels. These formats make therapy more accessible for people balancing work, family, or mobility considerations, while still allowing licensed professionals to deliver focused, goal-oriented support.